Policies

Confidentiality

Our coaching/client relationship is confidential and I acknowledge and agree to honor my ethical obligations to my coaching clients. I pledge to comply with a standard code of Ethics and to treat people with dignity as equal human beings. 

Language

English is the language used for all sessions, correspondence,  assignments, and webinars through this website. 

Our relationship

My coaching relationship with my clients is in no way to be construed as any type of therapy or psychological counseling. Should you feel you need professional counseling it is solely your responsibility to seek a licensed professional therapist. Coaching results are not guaranteed and my clients enter into our coaching arrangement with the understanding that you are responsible for creating your own results. I provide the materials, offer suggestions, create challenges but it is up to the client to follow through with my suggestions.

Fee

My fee is due before each session and clients can pay by PayPal and credit card through the payment portal on this website. I do not accept checks under any circumstances. 

How to Connect for a Session

The Zoom link or telephone number will be supplied to you prior to our scheduled day and time. Our session begins when the Zoom link is open regardless of whether you are available to join the session. Late arrivals to a session will be counted as part of the allotted time. 

Cancellations

I require a minimum of 24-hours advance notice for cancellations or schedule changes. Make-up sessions are allowed only for emergency situations.

Emergency situations are limited to extreme weather conditions, illness, and/or hospitalization, and notice must be provided in writing by email 24 hours in advance of our session. Makeup sessions will be scheduled for emergency situations and advance notice only. If I must reschedule a session, I will also give as much advance notice as possible. Sessions will also be rescheduled for holidays, planned vacations, providing advance notice is given. No refunds will be given for any reason. If you must cancel, 24-hours advanced notice is required. 

Termination

The client or coach can determine at any time that the coaching relationship has not sufficiently progressed and terminate the coaching relationship or cancel a session with 24-hours advanced notice in writing, by email. 

We Love Referrals 

You will receive one free session when a friend or family member books and pays for a session at myjournalismcoach.joanmatsuitravelwriter.com. A request for a free session must be requested in writing 24-hours in advance by email. The email address is joanimead@gmail.com.